Hiring Organization / Company: Pophealthcare
Basic Salary: To Be Discussed
Employement Type: Full-Time
At PopHealthCare, our mission is simple - to lead the effort in reimagining how healthcare is delivered. We are bold innovators, dedicated to making a difference and we hire wicked smart people. We need sharp and nimble Outreach Specialists!
With appropriate knowledge of PopHealthCare’s services and processes, an Outreach Specialist works to deliver the highest level of quality service to our members. They are responsible for motivating, educating, and promoting preventative healthcare services and benefits at no-cost to our members.
- Through a high-volume call center and fast-paced work environment, primary tasks include (but are not limited to):
- Conducting outbound calls to provide insight and education regarding services available to target member groups.
- Possessing core outbound customer service skills and sales techniques to encourage members to enroll in home-health screenings.
- Assist with inbound inquiries and requests, documenting and updating member accounts, and scheduling systems accordingly.
- Working in established guidelines: this position is responsible for delivering superior service to ensure
- Manage high volume of outbound and inbound calls in a timely manner members receive the excellent customer service that they deserve
- Must work on multiple platforms simultaneously, including but not limited to Five9, Outlook, Sharepoint, EMR, MS Teams,
PopHealthCare provides excellent onboarding training to prepare our team members and ongoing support to advance their careers.If you like to provide excellent customer service in a telephonic environment, please apply today to join our fast growing team! At this time we are of course working safely and REMOTELY but we do hope to return to our offices at some point.
Training hours are Mon-Fri 9am-5:30pm for their first week on the job.
High School Diploma or equivalent, required.
Recent experience in a healthcare setting and/or 2-3 years of experience working in an outbound, customer centered, production driven environment preferred
Basic computer and Internet knowledge and typing skills
Prior related customer service experience preferred.
Working knowledge of computer applications and data entry skills required.
Bachelor’s degree preferred.
Bi-lingual highly valued, as an additional skill
Job Type: Full-time
Pay: $14.00 per hour
- Have you worked on an Auto Dialer in your Call Center Experience?
- Have you ever worked Remotely?
- Do you Have Inbound or Outbund Experience, Both?
- Call center: 2 years (Required)
Job Location Information:
City: New York
Location: New York, Ny
Date Posted: 2021-04-07
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