Hiring Organization / Company: Southwest Airlines
Basic Salary: To Be Discussed
Employement Type: Full-Time
- Provides friendly service to and maintains positive relationships with all internal and external Customers
- Works in a cooperative spirit to ensure the success of our Company
- Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
- Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
- Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
- Completes forms and reports as required by the company
- Writes irregularity and complaint reports as required
- Any other duties as assigned by supervisor or Station Manager
- Duties may vary due to size and organization of the station
- Must be able to meet any physical ability requirements listed on this description.
- May perform other job duties as directed by Employee’s Leaders.
- High school diploma or equivalency required.
- College coursework or degree would be an asset.
- Must be able to obtain a SIDA badge and meet all local airport requirements to work international flights.
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights.
- Must be able to lift and/ or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods.
- Must maintain the ability to wear prescribed uniforms
- Must be able to comply with Company attendance standards as described in established guidelines.
- Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations.
- Ability to work well with others as part of a team, meet the public, and work under stressful situations.
- Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period.
- Must be aware of hazardous situations and be able to handle emergencies as needed.
- Must work under tight time constraints to accomplish quick turns of aircraft.
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement.
- Must be able to perform all job functions within a limited space.
- Must be able to effectively communicate verbally by telephone, face to face and on public address systems.
- Must possess good written and oral skills.
- Must be able to communicate information and instructions verbally or via radio equipment.
- Ability to work shift work and/or overtime.
- Foreign language skills are desirable, but not required.
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Southwest Airlines is an Equal Opportunity Employer
Job Location Information:
Location: Syracuse, Ny
Share this job on:
Top 10 Tips When Finding a Job
If that you are not kidding about searching for Jobs, you’ll agree that it is likely one of the toughest jobs nowadays. In most cases, you are going to have no clue the place or what to look for in the job market. The good thing is that you are not alone. There are a few people in the market who are jobless such as you. Discovering a job even in a commercial center will also be simple if you recognize where to start out. Before you begin your job looking procedure, listed below are pointers that can assist you to find your dream job.
1. Job Centers
Job companies are an implausible and repeatedly overlooked hots pot for finding Jobs. Job firms often supply crucial training, assets, and methods for job seekers. Those corporations can also be in particular useful for younger job seekers or the ones with little operating experience. A easy Internet test for job firms for your areamust uncover where and tips on how to get to them.
2. Temporal companies
Many companies select to have their positions dispatched through temporal companies. The end goal for that may be to economize on consultant advantages like healthcare. Temporally companies likewise supply companies the best way of screening candidates. Employment products and services can regularly be a sooner and less daunting job than discovering direct employment. An employment company might likewise turn out to be into a long-lasting process for the individuals who perform well all over their operating.
3. Free job look products and services
This can be a waste of money when money is now tight within the first place. In fact, the cash you pay for job finding websites is imposed deductible in case you are on a job. It is smarter to use the money to pay for expenses.
4. Look at the nearby school
When finding a job, never forget your school. Some schools additionally have coordinate contract positions, so check with them can be useful in finding a new career. If you talk with your teachers, they will be on the lookout for positions that match your training and experience. Some schools may need you to go to their offices for an informal interview. Here you can step through an examination on their PC. You’ll talk with a recruiter to examine exactly what you want.
Newspapers are often an overlooked apparatus for finding Jobs. Smaller businesses still use newspapers as their method when looking for Job applicants. Most newspapers will have their job listings online too. Some may ask the companies to have the listings online. There could be listings in the paper that don’t appear online.
6. Foot hunts
If that you are tired by ineffective attempts at finding a job using one of the above methods, getting out and looking for employers will yield better results. Showing up in person often demonstrates determination and initiative that most employers will find alluring in a potential representative.
7. Online Forums
Joining online forums is another good way of finding your new job. Here you will get companies that are ready to hire you and work with you. Make sure that you join as many online job finding as possible. Ensure that you describe your profile well so that your employers can know who you are.
8. Look at corporate websites
Most corporate websites are good places that can give a job. Look for websites and companies which you would love work with. On the careers page find out if there an open vacancy which matches your expertise. You can also send an email to the HR and ask for consideration.
9. Ask friends
Friends are the best at finding jobs. Before you go out, call all your friends and ask if they have any job connections that match your skills. In most cases, the job search connection will be wide and at last, you will land on one vacancy.
10. Make application regularly
Never be tired of applying. Make sure that you keep on applying for the new jobs that are posted every day. Avoid mentioning that you have done ten applications so far.
When finding a Job, don’t waste time on applications that are complicated for a job you don’t know if you want. Don’t open positions that are not exactly what you want. Tap on them thinking that it may be an approach to get your foot in the entryway.