Customer Service Representative Vacancy In Hillrom

Hiring Organization / Company: Hillrom
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

Customer Service Representative - 21124263
Hillrom is a $2.8B leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, surgical products and information technology solutions. Hillrom's comprehensive product and service offerings are used by health care providers across the health care continuum and around the world in hospitals, extended care facilities and home care settings to enhance the safety and quality of patient care.

Reporting to the Supervisor, Customer Care, provide pre-sale and post-sale support to distributors and end users for Welch Allyn products.

Key Responsibilities:

  • Provide telephone support to customers in an efficient manner.
  • Ensure accurate processing and monitoring of customer orders, service notifications, and complaints.
  • Answer customer questions on products and services.
  • Process request for Return Material Authorization (RMA) and provide RMA status information as needed.
  • Complementing the efforts of our sales and marketing teams, promote Welch Allyn products, offering special promotions and engaging in up-sell and cross-sell opportunities.
  • Recommend changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information.
  • Demonstrate proficient knowledge of commonly-used concepts, practices and procedures that are vital to a customer centric organization.
  • Ability to work with a cross functional team.


Required Background:

  • High School Diploma required, Associate's Degree preferred.
  • Excellent knowledge of Excel and MS Word, or equivalent spreadsheet, and word processing applications.
  • Knowledge of SAP or similar order management and CRM (Customer Relationship Management) processing systems.
  • Accurate and good attention to detail, particularly in relation to data integrity.
  • Previous experience with administration focus and customer care skills.
  • Ability to work in a changing dynamic environment, to adapt to change easily, and to show flexibility, prioritization, organization, time management skills, and team skills.
  • Possess a positive attitude, sensitivity to customers’ needs, enthusiasm and exceptional telephone and listening skills.

Hillrom is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity


Job: Customer Support
Primary Location: United States-New York-Skaneateles Falls
Schedule: Full-time
Travel: Yes, 10 % of the Time
Posting Entity: Hillrom

Job Location Information:
City: Skaneateles Falls
State: Ny
Country: Us
Location: Skaneateles Falls, Ny

Date Posted: 2021-07-21
Job Listing No# : 107110

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