Helpdesk Specialist Vacancy In Admarketplace

Hiring Organization / Company: Admarketplace
Basic Salary: To Be Discussed
Employement Type: Full-Time



Job Details:

About adMarketplace
adMarketplace is the largest privacy-safe consumer search marketplace. We provide search advertising integrations for trusted mobile apps, browsers, browser applications, and consumer sites to connect consumers directly to top brands at the moment they express decision-making intent.
We are dedicated to improving the search experience for consumers, publishers, and advertisers without sacrificing privacy. With 20 years of experience building and operating innovative consumer search technology, our mission is to add value to every search.

Requirements:

  • Ability to troubleshoot issues with equipment including desktops, laptops, servers, and printers.
  • (Experience with Dell and Lenovo hardware is preferred.)
  • Ability to quickly troubleshoot problems with web meetings (Zoom, Google Meet, and others), and conference room equipment.
  • Familiarity with printer hardware and replacement techniques
  • Expert knowledge of Windows OS environments including Windows 10, and Server 2012
  • MSCA or MSCE certification is a plus
  • Experience supporting and administrating Mac OS X.
  • Strong experience with administration of Active Directory, including domain migrations
  • Familiarity with computer hardware and replacement techniques (including but not limited to RAM, graphics cards, hard drives, etc)
  • Experience with Lexmark, Dell and Brother printers is preferred.
  • Providing desktop/executive support in a corporate environment with 100+ end users
  • Ability to administer and support a ViOP based phone system (Avaya IP Office a plus)
  • Ability to research and implement cost-effective software solutions and provide POC and analysis
  • Experience with documenting and resolving trouble tickets in Jira or other ticketing systems like Remedy.
  • Effective communication and team-working skills
  • Excellent organizational skills
  • Able to lift up to 50 lbs. and crawl under desks to connect/setup equipment

Responsibilities:

  • Ensure conference rooms fully functional at all times
  • Help with user training on conference room usage, common software, and processes.
  • Provide desktop support for hardware and most software issues to the entire company of 100+ end users
  • Provide support for a multi-platform environment (Mac OS X and Windows)
  • Effectively track and document troubleshooting procedures and solutions
  • Replace failing hardware components for all desktops, laptops, printers, and servers
  • Replace failing hardware in all printers
  • Upgrade computer components when needed
  • Administrate a Windows AD Domain (Windows Server 2012)
  • Support and maintain Windows servers (2008 R2 and 2012)
  • Administer and support a ViOP phone system (Avaya IP Office)
  • Point of contact with vendors for all corporate IT needs (including desktops, laptops, servers, printers, and software)
  • Work with team-leads to ensure teams have adequate resources to perform job functions effectively
  • Effectively anticipate, identify, and communicate issues in the corporate IT environment and suggest cost-effective solutions.
  • Documentation of all procedures, methods, solutions, etc, in maintaining a corporate environment.
  • Track all hardware purchases, software purchases, and their usage to ensure compliance with all licenses.
  • Maintain an inventory of corporate IT assets
  • Provide on-call support as needed

*
Join Us: *
adMarketplace is named as one of the best places to work in New York City by leading publications such as Built In and Crain’s. We embody our core values and culture day in and day out. Our 5C’s define how we play the game - Curiosity, Collaboration, Creative Conflict, Commitment and Competitiveness. We’re looking for curious, dedicated, and collaborative individuals who play to win.
adMarketplace offers competitive salaries, continuing education programs, management training, and career paths to ensure all of our employees have an opportunity to grow.
The well-being of our employees is our top priority, adMarketplace offers competitive health benefits, wellness programs, paid time off, commuter benefits, equity, 401k matching, and more to ensure a healthy work/life balance.

Job Type: Full-time

Work Location: Multiple Locations




Job Location Information:
City: New York
State: Ny
Country: Us
Location: New York, Ny 10018

Date Posted: 2021-10-14
Job Listing No# : 126800


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