Member Service Generalist Vacancy In 1199seiu Family Of Funds

Hiring Organization / Company: 1199seiu Family Of Funds
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:


  • Provide support to recruitment team by assisting applicants with Job Security Fund and Employment Center (JSF/EC) applications at the 1199SEIU Training and Employment Funds (TEF)
  • Provide excellent customer service and answer heavy call volume, address question and route calls to appropriate staff or take messages
  • Process incoming resumes and enter candidate information to ensure database is up-to-date
  • Assist applicants with completing JSF/EC applications, assist with screening applicants for eligibility requirements and collecting appropriate documentation; verify information, make copies of documents, and administer tests
  • Ensure accurate training eligibility information is communicated to candidates
  • Schedule intake appointments and provide assistance at the reception area; answer calls and provide switchboard services
  • Handle verification process and ensure JSF eligibility is confirmed
  • Perform additional duties and projects as assigned by management


  • High School Diploma or GED required: some college or degree preferred
  • Minimum one (1) year administrative and customer service experience in an educational, healthcare, union, or human resources setting required
  • Accurate data entry skills with 6,000 kph and 6% or less error rate required; basic skill level in Microsoft Word required and Excel preferred
  • Excellent administrative, clerical and filing skills; detail oriented and organized
  • Great interpersonal and communication skills; able to maintain a pleasant attitude to ensure excellent service to members and visitors
  • Ability to occasionally work evenings and travel in the New York City area as needed
  • Able to work well under pressure, multi-task, establish priorities

Job Location Information:
City: New York
State: Ny
Country: Us
Location: New York, Ny
Job Listing No# : 107133

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