Hiring Organization / Company: Metropolitan Transportation Authority
Basic Salary: To Be Discussed
Employement Type: Full-Time
This position addresses a statutory requirement that requires the Triborough Bridge and Tunnel Authority (TBTA) to design, develop, install, operate, and maintain a congestion tolling program in the New York City Central Business District within a short period of time. The program is complex, with many moving parts, and includes the need to interact with federal, state, and local agencies on technology, legal, policy, and financial issues.
There are several key areas involved: design, development, and construction of the roadway technology; the design, development, and construction of the back-office customer service center; the federal National Environmental Policy Act (NEPA) process; broader and statutory stakeholder outreach; development of and reporting on statutorily and federally required performance metrics; implementation of program exemptions; and support for the Traffic Mobility Review Board. Further, there are multiple interactions with private entities, local, state, regional, and federal agencies as well as with the public.
Under the direction of the Senior Project Manager, Back Office Support & Exemptions and the Senior Director, Back Office Support & Exemptions and working closely with the Director, E-ZPass Contract, and Director of Video Tolling Contract on certain aspects, the Planning Analyst will focus on Back Office/Customer Service changes related to the Central Business District Tolling Program (CBDTP).
- The Planning Analyst will help ensure that the business requirements are designed and developed on schedule and that they have the capability to support the Disability Exemption program as well as other needs that arise from the CBDTP.
- Participate in the design, planning, requirements definition, testing, and deployment phases of the back-office changes related to the CBDTP, including but not limited to the primary software to support CBDTP, new products and services in support of CBDTP accounts for cashless tolling operations, including but not limited to integration of new products and/or services.
- Assist with designing an audit process and implementing Standard Operating Procedures to support the Disability Exemption program.
- Support the development of CBDTP customer relations policies, procedures, and program.
- Assist with customer issues (revenue and non-revenue) including toll bills, violations disputes, calls, emails, and service requests during operations and/or the transition to the new customer service operator.
- Conduct research to settle disputes and inquiries; conduct audits related to customer issues and CBDTP exemption program; analyze, monitor, and report on CBDTP customer service metrics.
- Perform special projects to support CBDTP needs including but not limited to proposals, cost estimates, schedules, budgets, invoicing, etc. Other duties as assigned.
Bachelor's degree with concentration in one of the following or related areas: Business Administration, Public Administration, Project Management, or Finance.
Three (3) years of satisfactory full time professional experience
Proficiency in Microsoft Office
Must have highly developed presentation skills, critical thinking
Excellent project management and/or organizational skills
Excellent reasearch and writing skills
Strong interpersonal and time management skills
Self-motivated and proactive team player
Exposure to NYCSC contract, scope of work, and amendments
Knowledge of IAG (Interagency Group) and its role in National Interoperability
Understanding of MTA Bridges and Tunnels'E-ZPass and /or Cashless Tolling program a plus
Familiarity with NYCSC Operations a plus
MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).
Also, as an employee of MTA Bridges & Tunnels you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $101,379.00 (this figure is subject to change) per year or if the position is designated as a policy maker.
Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.
If you have previously applied online for other positions, enter your Username and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Job Location Information:
Location: Manhattan, Ny
Date Posted: 2021-10-13
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