Sales And Account Support Specialist - Fully Remote Vacancy In Informa Tech

Hiring Organization / Company: Informa Tech
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

Company Description

About Informa Tech

Informa Tech is a market leading provider of integrated research, media, training and events to the global technology community. We're an international business of more than 600 colleagues, operating in more than 20 markets. Our aim is to inspire the Technology community to design, build and run a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month.

For more information:

Job Description

Role Purpose

Grow and expand sales through Selling Event, Live/Virtual, Media, Digital to a range of Customers in Enterprise IT pillar. Oversees the Customer relationship, determining Customers’ needs—what they’re looking to achieve short-term and long-term plus ensuring Informa Tech delivers and exceeds the Customer expectations.

Areas of Responsibility and Accountability

  • Works with a team of 5 sales managers to help achieve team goals and achievements
  • Assists customers with inquiries and questions regarding programs
  • Works with reps to respond to requests for proposals
  • Works with reps to build presentations for clients
  • Focus on new business sales of digital media products
  • Adds opportunities to salesforce as needed ensuring products have the correct information
  • Review contracts received for accuracy and submit wins
  • Ensure accurate salesforce data for management
  • Campaign management of programs and working with internal teams to deliver leads to clients

Further Responsibilities and Weekly Tasks

  • Develop and maintain strong, long-lasting customer relationships.
  • Execute retention and new business development plan to grow and expand within new and existing Customers
  • Achieving revenue targets
  • Position Informa Tech’s products, solutions, and services as a solution for market and business challenges that meet the Customers needs
  • Reporting accurate forecasting and performance metrics to key internal and external stakeholders, highlighting revenue risks and opportunities
  • Manage projects and engage in project management duties throughout the Customer journey, working to carry out and deliver Customer goals while meeting company goals
  • Keep Customer information/records up to dates such as interactions, transactions, account plans, and records on the Informa CRM system.
  • Build a social media presence through social selling
  • Liaise with colleagues to build and keep your knowledge of new and existing products, services, and solutions up to date
  • Share news and insight with all internal colleagues
  • Proactively develop yourself, keep abreast of the changing landscape, and have a personal development plan (IDP) utilizing the Informa Tech Sales Excellence Competencies
  • Build your understanding of and keep up to date with market conditions, trends, and competitors' products

What You'll Produce

  • Sales/Revenue/Profit through day-to-day account management
  • Sales forecasts
  • Sales reporting, performance metrics to the business on delivery vs. targets, risks, and opportunities.
  • Customer retention and acquisition plan, delivery, and evaluation
  • Identifies plans to maximize Informa Tech to drive incremental Sales/Growth.
  • Timely and robust renewal/rebook discussions
  • New business through personally sourced leads
  • Plans to grow and expand in current account portfolio
  • IS the voice of the Customer for product/Event/solution development


Preferred Knowledge & Skills

  • 1 to 3 years of experience in either inside sales and/or account management/customer success
  • Has worked in either digital media, advertising, publishing, or events
  • Comfortable working remotely within a small team (less than 15 people)
  • Effective communication skills, confidence in articulating propositions to stakeholders, patience plus communication and interpersonal skills
  • Strong presentation skills, face to face, telephone, written and virtual
  • Systems
  • Basic knowledge of Informa systems and technology including most importantly or similar CRM

Additional Information

Why Work at Informa

Employee experience is very important to us at Informa, that's why we continually invest in our colleagues and culture so it remains a dynamic, modern and welcoming place to work. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates we are also flexible with different working patterns, prioritizes internal promotions, and get:

  • To work for the largest publicly owned events business with plentiful opportunities to grow and develop
  • Clear learning and development (L&D) plans to assist with your career growth and goal achievement
  • 15 days PTO, 10 days sick leave, 9 national holidays, 4 volunteering days, plus birthday PTO
  • Competitive medial & health benefits, including vision and dental
  • Employer-sponsored retirement plan with 401(k) match
  • Paid maternity and paternity leave
  • Commuters benefit - save money on transportation
  • Employee Stock Purchase Plan (ESPP) - buy Informa stock with a guaranteed discount

Learn more:

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer.

We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

See how Informa handles your personal data when you apply for a job here.

Job Location Information:
City: New York
State: Ny
Country: Us
Location: New York, Ny 10016
Job Listing No# : 83465

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