Temporary Customer Service Representative Vacancy In Navient

Hiring Organization / Company: Navient
Basic Salary: To Be Discussed
Employement Type: Full-Time



Job Details:

Navient has immediate openings for temporary, work-from-home Customer Service Representatives, to support our growing customer base working from your home office. We seek reliable and solutions oriented individuals to join our team.


Position Details:

  • New hire training class begins Monday, August 9th - $16.00 per hour plus bonus

  • Work from your home with Computer equipment provided by Navient

  • Primarily inbound service calls, NO Selling

This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business need. This temporary position is not eligible for benefits.

This new role will be fast-paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.

Please Note: Applicants must reside within 1-1.5 hours of Navient's Perry, NY office

Work Schedule

Virtual Training Hours will vary and fall within the following days/hours:

Monday- Friday, 8 AM-5 PM EST

Regular Schedule:

Full-time schedules will vary and fall within the following days/hours:
Monday- Friday, 8 AM-5 PM EST

MINIMUM REQUIREMENTS:

  • High School Diploma or G.E.D.
  • Applicants must be NY residents & must reside within 1-1.5 hours of Navient's Perry, NY office
  • Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
  • Some completed college coursework will serve as substitute for work experience
  • High speed internet access (Minimum 10MB upload speed, 5MB download speed)
  • You must use an ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
  • Landline phone or cell phone
  • Must be able to download an app on a Smartphone or tablet
  • Private workspace or home office free of distractions and outside noise
  • Excellent written and verbal communication skills
  • Fast learner, ability to maintain an in-depth understanding of the training curriculum
  • Excellent PC and internet navigation skills
  • Efficient time management skills


PREFERRED QUALIFICATIONS:

Prior experience in a high-volume call center preferred


All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.




Job Location Information:
City: Perry
State: Ny
Country: Us
Location: Perry, Ny

Date Posted: 2021-07-21
Job Listing No# : 107116


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